STEPZORG will accept returns of merchandise purchased directly from STEPZORG (online or phone) only when the following conditions are satisfied:
Supplements: To be considered for reimbursement, dietary supplements must be unopened and in the original packaging.Other items: All other items must be unopened and in the original packaging.All items must be received by STEPZORG within 30 days of purchase. In all cases refunds will be made ONLY to the bank accounts used for the original purchase. Please allow 5-7 banking days for the refund credit to appear on your statement.
HOW TO RETURN AN ITEM
Please put the merchandise to be returned in the box in which it was received.
Include the original packing slip to ensure accurate processing for the item(s) being returned.
Write “RETURN” on the top of the packing slip and specify what items are to be returned.
Address the box to:
Stepzorg Smartcare, Plot No- 102, Mornida Road, Next To More Supermarket, Kurali, SAS Nagar, Punjab, 140103.
We suggest that when returning an item for refund or exchange that you ship with a carrier that offers tracking of your return. Ship using the carrier of your choice. WE ARE NOT RESPONSIBLE FOR LOST OR STOLEN MERCHANDISE. WHEN YOUR RETURN HAS BEEN RECEIVED AND PROCESSED, WE WILL CREDIT THE BANK ACCOUNT USED ON THE ORIGINAL PURCHASE FOR THE AMOUNT OF THE RETURN, SHIPPING AND HANDLING FEES, AND APPLICABLE TAXES.
Although every attempt is made to maintain inventory on all of our products, there’s a small chance that supply may not always keep up with demand. In this event, you will receive an estimated time of availability and the choice of canceling, substituting, or reserving your order.
Orders are typically shipped within 24-48 hours on regular business days. Upon placing your order you will receive an automatic email. If an email receipt is not received, contact Customer Service for verification. Be advised that shipping delays sometimes occur with our carrier, and are therefore beyond our control. Please allow up to 7 to 10 business days for delivery.